Your contract is with Cool Bali Villas

1. Reservations

Only reservations submitted via email are accepted.
Your booking is not confirmed until you receive a confirmation email from us and have paid a deposit.

2. Payments

We accept payments by bank transfer in  all the major currencies. Payments by bank transfer must be received in full. Payments made with a credit or debit card, are subject to a 3% surcharge.

Our prices are quoted in AUD. If you pay in any other currency we will apply the exchange rate via www.xe.com.
Full payment is required if arriving within one calendar month. (cancellation terms at point 9 will apply)

If your arrival date is not within one calendar, you will be billed a deposit of 30% of the confirmed rate.

The balance is required 30 days prior to arrival.

If we do not receive your balance payment within 21 days of arrival we will assume that you have chosen to cancel your booking and we will re-open your dates.

3. Time of Arrival and Departure

Check in and Check out times are stated on your reservation agreement supplied at the time of booking.  Earlier and later check in and out times, are subject to a charge and  must be agreed in writing.

4. Number of Guests

The number of guests staying in the property is not to exceed the number specified in the booking confirmation. Under no circumstances will any additional guests be allowed to stay without prior agreement and payment.

5. Management Access to Property

The management has access rights to the Villa at any time for necessary maintenance issues.


Parties or Events are NOT permitted without written approval from Cool Bali Villas.

Any parties hosted without approval will result in your immediate removal from the Villa. 

Quiet time must be adhered to between the hours of 10pm to 7am.  

7. Public Services and Liability

The management is not liable for any utility supply breakdowns outside its control

8. Insurance

Please ensure that your party has adequate travel insurance for cancellation, ill health, personal belongings, public liability etc. The management will not be held responsible for any accident, injury, loss or damage to property or person, however caused.

9. Booking Changes by You, the Client

We will accommodate booking changes depending on availability.

10. Booking Cancellation by You, the Client

Any cancellations must be in writing and refunds are based on the times below. The refund amount will be minus bank charges or credit card charges.
Days Prior to Arrival Refund Amount
More than 60 days 50% of the deposit is refunded
59 to 01 days No refund is given


11. Disruption due to covid-19 travel restrictions

If your travel to Bali is cancelled due to Covid-19 restrictions, we will convert any money paid by way of deposit or full payment to a credit which can be used up to 1 year from the original date of check in.   Please supply proof of disruption for our records. 

12. Cancellation or Amendment by Us, Cool Bali Villas

In the unlikely event that Cool Bali Villas cancels your booking; the full amount will be refunded.

13. accuracy of information

All information supplied is correct and accurate to the best of our knowledge.