Terms & Conditions

BOOKING TERMS & CONDITIONS

For bookings made from 1st October 2024

Your contract is with Cool Bali Villas

 

1. Reservations

Only reservations submitted via email are accepted.
Your booking is not confirmed until you receive a confirmation email from us and have paid a deposit.

 

2. Payments

We accept payments by bank transfer in  all the major currencies. Payments by bank transfer must be received in full. Payments made with a credit or debit card, are subject to a 3% surcharge.

Our prices are quoted in AUD. If you pay in any other currency we will apply the exchange rate via www.xe.com.

Full payment is required 60 days prior to arrival.

3. Time of Arrival and Departure

Check in and Check out times are stated on your reservation agreement supplied at the time of booking.  Earlier and later check in and out times, are subject to a charge and  must be agreed in writing.

 

4. Number of Guests

The number of guests staying in the property is not to exceed the number specified in the booking confirmation. Under no circumstances will any additional guests be allowed to stay without prior agreement and payment.

 

5. Management Access to Property

The management has access rights to the Villa at any time for necessary maintenance issues.

 

6. Parties or Events

Parties or Events are NOT permitted without written approval from Cool Bali Villas.

Any parties hosted without approval will result in your immediate removal from the Villa.

Quiet time must be adhered to between the hours of 10pm to 7am.  

7. Public Services and Liability

The management is not liable for any utility supply breakdowns outside its control

 

8. Insurance

Please ensure that your party has adequate travel insurance for cancellation, ill health, personal belongings, public liability etc. The management will not be held responsible for any accident, injury, loss or damage to property or person, however caused.

 

9. Booking Changes by You, the Client

We will accommodate booking changes depending on availability.

 

10. Booking Cancellation by You, the Client

Any cancellations must be in writing.

No refund is due 60 to 0 days prior to arrival.

For any payments made before this time, a refund will be processed less bank or card fees.

Please ensure you have Travel Insurance at the time of booking so you can make a claim if you are unable to proceed with your holiday.

11. Cancellation or Amendment by Us, Cool Bali Villas

In the unlikely event that Cool Bali Villas cancels your booking; the full amount will be refunded.

 

12. accuracy of information

All information supplied is correct and accurate to the best of our knowledge.